About The Green Kiss

The Green Kiss is a locally-owned healthy beauty retailer built on clean products, expert knowledge, and a genuine commitment to our community. Established in 2011, we make the transition to healthy personal care feel approachable, empowering, and effective. Our Victoria-based store and national ecommerce hub are fast-paced, values-driven environments where service standards are high and the culture is deeply supportive.

Who We’re Looking For

You’re a natural communicator and have honed your creativity to deliver all kinds of messaging in fun, clear and engaging ways. You hold yourself to a high standard and understand what it takes to nurture a community..  Your strong operations skills allow you to seamlessly bridge the gap between in-store guest experiences and digital customer care.

You’re a calm problem-solving maestro when resolving complex issues and managing multiple priorities. You love the details and integrate thoughtful follow-through into your workflow.  You see the opportunity to educate in every customer interaction and aren’t afraid to have the necessary conversations, both with team members and customers. 

You’re comfortable and professional with several things on the go, including a busy retail floor and ecommerce needs. You believe in what The Green Kiss is doing in the skincare and wellness world and are excited to learn more. 

Why You’ll Love This Role

You will work closely with our owner, store manager, and operations lead, becoming a trusted co-pilot in driving sales, guest experiences, and community initiatives. This is more than a job; it’s an opportunity to take ownership, make an impact, and grow your career with a brand committed to clean, healthy and effective beauty products.

What You’ll Do

• Lead Customer Experience: Provide exceptional service on the retail floor and deliver thoughtful care via email, chat, and phone.

• Drive Communications: Support sales campaigns, contribute to email newsletters, and manage customer outreach for new launches.

• Build Community: Collaborate with leadership to develop and maintain our Ambassador and Practitioner Programs.

• Own Problem Solving: Investigate lost packages, handle returns, and resolve quality control concerns with professionalism.

• Support Operations: Maintain high standards of organization, documentation, and visual merchandising to keep the store and office running like clockwork.

• Collaborate on Growth: Work directly with the owner and store manager to improve systems and drive community partnerships.

What We’re Looking For

• Experience in retail, e-commerce, or client-facing roles

• Strong knowledge of and interest in skincare, beauty, wellness, or makeup 

• Exceptional written and verbal communication skills with high emotional intelligence

• Comfort handling customer service across multiple digital channels (e.g. email, social media, chat platforms)

• Strong organization and task management skills with familiarity in ecommerce platforms

• A passion for clean beauty and representing a values-based brand with integrity

What We Offer

• Competitive hourly wage ($21–$26 per hour)

• Staff gifting and generous employee discounts

• Uptown Shopping Centre staff discounts at participating stores

• Free parking at our Victoria location

• Ongoing professional training and career development

• Opportunities for expanded responsibility and leadership as the brand grows

Work Environment

Candidates should expect a work environment with:

• Standing/moving regularly on the retail floor

• Full-time schedule (40 hours/week), including one mandatory weekend day

• Availability for evening shifts during the summer and December

• A hybrid split between front-of-house guest service and back-of-house digital communications