In the Event of an Emergency

Lately I have been doing succession planning with most organisations I work with. This month alone, I am working with 3 companies doing various succession plans 1) with a leader to support with the departing of a staff member and the work they are leaving behind, 2) succession planning with staff, ED, and Board and 3) group leadership development with a tech company leadership team.

Succession planning doesn’t have to be complicated, but it does help to get a consultant into your workplace to support you. One of the things you can begin immediately is to future-proof your workplace by being in a continuous mode of knowledge transfer. In other words, don’t wait for the day when one of your team members calls in rich and quits or moves to Australia to become an ultra-minimalist – start knowledge transfer processes and succession planning now.

Having good documentation in place and building a culture of knowledge transfer supports with retaining information inside your organisation. It ensures in the event of a staffing emergency you can continue your day to day operations smoothly.

This can be is done through:

After Action Reviews: These debriefings are a way to capture experiences, what worked well, what needs improvement, and what can be done differently next time so others can learn from those experiences. It allows a leadership team to share learnings with other program leaders and departments.

Creation of Job Aids: These are tools that help people perform tasks accurately and could be built off best practises. They include things such as checklists or decision tree diagrams that provide specific concrete information and serve as a quick reference guide. Job Aids help with knowledge transfer and also improve on-boarding. Job aids  ensure key processes and functions do not just live inside people’s heads.

Mentoring (formal & informal): In mentoring, an experienced skilled person (mentor) is paired with a lesser skilled or experienced person (mentee), with the goal of developing or strengthening the competencies of the mentee. Mentorship programs support with leadership development, succession planning and on the job training (win-win-win!)

Why succession plan? Replacement hiring is a reactive process to a staffing emergency to fill an immediate need, whereas succession planning is proactive and works to address the need before it exists. By having a succession plan in place, companies save time (and dollars) through building internal capacity and knowledge. No emergencies here.

Breaking the Ice

Breaking the Ice

I’ve been offering the workshop “Fabulous Facilitation” for over 10 years now. When I talk about the importance of icebreakers and energizers, I often hear polite groans within the group. And I get it. People are reluctant to step out of their comfort zones and that is exactly what icebreakers ask them to do. But icebreakers and group warm ups are essential in workshops, conferences, and staff meetings

She Leads Interview with Lhadon Tethong, a committed activist for Tibet and for social justice everywhere.

She Leads Interview with Lhadon Tethong, a committed activist for Tibet and for social justice everywhere.

Lhadon Tethong, for me, is magic. That is one word (amongst many) I would use to describe her. She challenges me, makes me think harder, and it is my honour to be able to call her my good friend for over 25 years.  She is a true transformational leader. In 2007, Lhadon made international headlines as an exiled Tibetan who boldly challenged the occupation of Tibet from inside China, posting real-time accounts of her travels through Beijing as it was preparing for the 2008 Olympics on her blog, BeijingWideOpen — one of the first Tibetan blogs in existence. Her presence in Beijing drew the ire of the Chinese authorities and Lhadon was detained and deported from China. A renowned spokesperson on Tibetan issues in the media, Lhadon has also addressed audiences around the world about Tibet's occupation and the movement for freedom.