About Liquor Plus

Liquor Plus is a locally-owned liquor retailer built on great product, great people, and genuine customer experience. We make shopping for beer, wine, and spirits feel approachable and welcoming. Our stores are fast-paced, island -focused, and team-driven places where service standards are high, and the culture is supportive.

Who We're Looking For

As the Operations Manager, you are the heartbeat of our store network, ensuring that our standards aren't just met but perfected. You are an operations professional, and you possess the "eagle eye" needed to audit a store and immediately identify opportunities for better merchandising, tighter inventory control, or leadership coaching. You take pride in turning Store Managers into confident, high-level leaders and ensuring our "floor-ready" standards are consistent from Victoria to Nanaimo. You are a data-driven decision-maker who can dive into a P&L statement, diagnose and fix a performance gap, and implement operational efficiencies to both protect our margins and drive overall growth.

Why You'll Love This Role

This is a high-impact position with a direct line to the General Manager and CFO. You aren't just a cog in a machine; you are a cultural ambassador and a strategic partner helping to shape the future of a thriving Vancouver Island brand. You will enjoy the perfect balance of front-line leadership and head-office collaboration. With a competitive compensation package, valuable benefits, and a clear seat at the leadership table, this role offers the autonomy to truly own the operational health of our entire retail portfolio.

What You'll Do

Leadership & Strategic Growth

• Own oversight of store-level leaders to ensure they consistently meet the highest standards of accountability.

• Conduct weekly strategic one-on-ones with the General Manager to review KPIs and present data-driven recommendations for profitability.

• Liaise with HR and Finance to update SOPs and ensure payroll and administrative policies are seamlessly integrated into daily operations.

• Coach and develop store leaders consistently and effectively. 

Operational Excellence

• Conduct regular, deep-dive store audits to ensure 100% compliance with Liquor Plus standards.

• Serve as the primary link between the Buying department and all store locations, ensuring promotional stock is ready and displays have maximum visual impact.

• Oversee facility maintenance and equipment standards, empowering managers to maintain "like clockwork" operations.

Financial & Inventory Mastery

• Analyze financial statements and sales reports to identify trends and implement corrective actions for productivity and cost control.

• Own the inventory process, including brand-wide shrink targets, spot checks, and participating in physical inventories three times per year.

• Audit store-level pricing systems and conduct competitive market audits to provide actionable insights to the Buying team.

What We're Looking For

• 3–5 years of experience in Operations Management, including overseeing multiple retail locations (liquor, grocery, or high-volume retail preferred).

• Proven ability to interpret P&L statements, manage complex labour budgets, and drive bottom-line results.

• Advanced proficiency in POS systems, Inventory Management Software, and the Microsoft Office Suite (specifically Excel for data analysis).

• Exceptional interpersonal skills with the ability to act as a strategic liaison between store teams and head office leadership.

• Demonstrated success in performance management and holding high-level leaders accountable.

• Familiarity with BC Liquor laws and LCRB regulations is a significant asset.

What We Offer

• Competitive base salary ($90K – $105K) plus a performance bonus ($10k - $15K) tied to profitability and targets

• Topped up mileage reimbursement ($0.73/km) for travel between regions, plus travel meal allowance

• Comprehensive benefits package including Life, LTD, Health, Dental, Vision, and Prescription

• 2.5% RRSP Matching

• $200 Health & Wellness Reimbursement

• 20% team discount at all Liquor Plus and CannaPlus locations

• Professional development, coaching, and EAP (Vancouver Island Counselling)

Work Environment

Candidates should expect a work environment with: 

• Regular travel between Victoria, Nanaimo, and Duncan

• High-level autonomy with the expectation of being visibly  "on the floor" for audit and store stabilization

• Strategic involvement in special projects, expansions, and capital improvements

• Occasional evenings and weekends 

How to Apply

Are you a proactive leader ready to drive the success of a premier island brand? We want to hear from you! Even if you don’t check every single box, we value diverse lived experiences and encourage you to apply if you have the drive to lead our operations to the next level.

Sound like a fit? Send your resume with your name + Liquor Plus - Operations Manager in the subject line to our People + Culture partners with Reimagine Work at careers@reimaginework.ca.

We can’t wait to meet you.

We thank all applicants; however, only those shortlisted will be contacted.  If you need accommodations at any point during the application or interview process, just let us know. We’re happy to work with you to make sure you can show up as your best self