Reimagine Work is running a confidential search for a digital marketing agency based in Western Canada.

About Us

We’re a Western Canada–based agency that works with a wide range of clients and industries. Our team brings together people from different disciplines to find smart, creative ways to connect with our clients’ customers and help move their organizations forward.

We offer a flexible, hybrid work environment built around collaboration, learning and shared ideas. There’s room to grow your career, try new things and cross-train in other areas of the agency. We also provide allowances for conferences, training and professional development.

About the Role

We are looking for a Vice President, Client Services to lead our account teams, deepen client relationships, and elevate our client service delivery.

Here, you will manage a team of managers, oversee portfolio health across multiple accounts, build strong partner relationships, and mentor our team to help them grow in their careers.

You will thrive in this role if you are a highly articulate communicator who brings calm confidence to high-stakes situations. You know how to navigate difficult conversations with grace, take tough feedback without taking it personally, and always bring actionable solutions to the table.

What You’ll Do

• Strategic Account Oversight: You maintain high-level oversight across multiple accounts while also serving as the executive sponsor and trusted advisor on key client relationships.

• People Leadership: You lead, mentor, and develop a team of high performing account managers. You excel at bringing people up in their careers, building their skills, and getting the best performance out of diverse personality types.

• Cross-Functional & Partner Collaboration: You’ll work seamlessly with internal teams and external agency partners. You foster an egoless, highly collaborative environment focused on overall project success.

• Outcome-Focused Strategy: You’ll ensure that account strategies deliver real, meaningful business results. You consistently drive deeper client growth, retention, and tangible business impact.

• Vendor & Contractor Oversight: You’ll manage external partners, vendors, and contractors from an administrative and financial perspective; ensuring quality, accountability, and profitability.

What You’ll Bring 

• 10+ Years in Client Services: You have extensive, progressive experience in client services, account management, or strategic planning within an agency setting.

• Proven Management Track Record: You have proven experience managing and developing a high functioning team. 

• Exceptional Communication: You have outstanding written communication and presentation abilities. You can articulate complex strategic ideas with clarity for a wide range of audiences.

• Strong Interpersonal Agility: You have a deep ability to connect with diverse client personalities and extract top-tier work from team members across different skill sets and communication styles.

• Resilience under Fire: You have high emotional intelligence and conflict-management skills. You stay composed during tough conversations, accept feedback without taking it personally, and focus on solution-oriented execution.

• Financial Acumen: You have experience managing vendor and contractor budgets, profitability, and administrative oversight.

• Tech-Curious Mindset: You are proficient with core productivity and project management tools. You are curious about technology and eager to explore smarter, more efficient ways of working.

How We Work

• "KPIs Are Not Results": We don't hide behind vanity metrics or surface-level dashboards. We focus on true business impact.

• Egoless & Collaborative: We leave our egos at the door and care far more about the success of the client's business than individual credit.

• Grounded in Western Canada: We are proud of our broad exposure across diverse industries, reflecting the economic diversity of Western Canada. We bring a deep, versatile understanding to a wide range of business models and sectors.

Pay Range

The approximate salary range for this position is listed below. Actual salaries will vary based on final role leveling, relevant experience, and geographic location. Total compensation also includes competitive health and dental benefits, generous PTO, and other perks. 

A significant performance bonus and profit-sharing opportunities will directly reward your contributions.

$115,000 – $135,000 CAD

Our Promise To You

• We are unrivaled in autonomy & flexibility. We mean what we say when it comes to work-life harmony. We invest heavily in systems, flexibility, and support so you can manage your personal life and professional responsibilities on your own terms.

How to Apply

If you are a seasoned agency leader who thrives on developing people, solving tough business challenges, and delivering real results, we’d love to hear from you.

Please submit your resume along with a brief introductory note outlining your experience leading agency account teams through this link: https://secure.collage.co/jobs/reimaginework/64681.